Please make sure that the suction cup is always attached to a non-dotted flat clean surface (cleaned with rubbing alcohol) and has a firm hold onto the window. Also, please make sure that you separate the rubber part from the plastic, using your hands - sometimes it sticks. Once it is separate it will spring and you should be able to stick it down and press on the lever to create suction.

In order to interchange the mounts, you have to slide the sticky mount off and slide the suction cup. Please check the images below.

The account feature is only for units purchased directly on the website.

The camera GPS, is not a navigation system nor a tracking device. The camera will embed the GPS coordinates into metadata of the video file, so you can see the map alongside the video of where you have driven. You can then use www.wheelwitness.com/viewer or www.dashcamviewer.com to play it back alongside the map.

The camera GPS, is not a navigation system. The camera will embed the GPS coordinates into metadata of the video file, so you can see the map alongside the video of where you have driven. You can then use www.wheelwitness.com/viewer or www.dashcamviewer.com to play it back alongside the map.

As a first measure of troubleshooting please take these steps:

1. Please make sure that you are using the original power cord.
2. Please try formatting the included SD card.
3. Please reset the unit to default settings in the menu.

To playback the files on your camera: To playback the files on the unit please press OK to exit recording mode, then press the right bottom Mode button twice, press OK and use the right upper button to scroll through videos, press OK to play. To view the files on your computer: We recommend inserting the SD card directly into your computer and using VLC Player (available for free www.videolan.org). To view the files alongside the map please use the player we have on our website: www.wheelwitness.com/viewer or www.dashcamviewer.com